Physical Security and Access

Frequently Asked Questions

Door Access Questions:

How do I obtain door access to academic and administrative buildings on campus?
Contact the Area Access Manager Liaison in your Department.  AAML List found here.

Where do I obtain my UNCW OneCard or get a replacement?
Go to the OneCard office, located in the Warwick Center. https://uncw.edu/onecard/

I'm having trouble getting into my dorm room, who do I contact?
Contact the Housing and Residence Life Office, 910-962-3241. https://uncw.edu/housing/

Door Reader Questions:

What do I do if I pass a door reader that is beeping?
Contact PS&A at accessmgmt@uncw.edu  or call 910-962-3564.

What if I present my UNCW OneCard and the reader doesn't respond at all?
Contact PS&A at accessmgmt@uncw.edu  or call 910-962-3564.

What if I present my card and there is no click or sound from the lock, the lock clicks once, but the door doesn't open, or there are two quick clicks from the lock and the door doesn't open?
Contact PS&A at accessmgmt@uncw.edu  or call 910-962-3564.

What if I find a damaged door reader?
Contact PS&A at accessmgmt@uncw.edu  or call 910-962-3564.