Report a Citizen Complaint
The University of North Carolina Wilmington Police Department is committed to providing a safe working, living, and learning environment for faculty, staff, students and visitors. In order for the department to continue providing the highest quality service, the performance of its employees must be closely monitored.
The Police Department is sincerely interested in both rewarding above-average performance and in taking corrective action in instances where an employee fails to meet our standards.
If you have a legitmate complaint, you will be able to create an email message from this page. Please note: to be able to verify the legitimacy of these messages, identification (including email address) will be required. Any messages sent that are not verifiable will be regarded as unfounded notification. Anonymous reports may be made by direct mailing to the Professional Standards Unit or callin the Police Department.
Citizen Complaint Procedure
- It is the policy of the UNCW Police Department to investigate all allegations and complaints of misconduct against any member of the department. Proper adherence to the provisions of this policy will clear the innocent and facilitate prompt and equitable corrective disciplinary action.
- A complaint against a police department employee may be made to any employee in person, by email, telephone or by mail. Citizens can fill out the University of North Carolina Wilmington Police Complaint Form and submit via email to email@example.com or firstname.lastname@example.org or mail it to: University of North Carolina Wilmington, Police Department care of Professional Standards Unit, 601 South College Road, Wilmington, NC 28403. Complaints can be submitted anonymously, however, to ensure a thorough investigation, the department's ability to contact the complainant is vital and we request contact information be included.
- If you do not wish your identity to be known, then do not type yoru name, email address and telephone number in the optional spaces provided on the form. However, please be advised that the IP address on the computer you are using will be known.
- The department employee receiving the complaint will fill out the Department Complaint Report and promptly forward it to the Professional Standards Unit Captain or designee for determination of the complaint type and assignment for investigation.
- Citizen complaints that allege criminal violations, corruption, excessive force, etc., are investigated by the Professional Standards Captain. Citizen complaints that involve non-criminal, routine disciplinary action, may be referred to the Shift Lieutenants or division supervisor for investigation or processing.
- A thorough investigative report will be completed and forwarded to the Chief of Police who will review the findings and make a final determination as to the action to be taken. Any disciplinary action taken against a member of the Department is confidential and will be kept confidential as required by state personnel law.
- The Professional Standards Unit Captian, or designee, will notify the complainant of the disposition of the internal investigation.
The Disposition of the Complaints are Classified as Follows:
- Not involved - The employee was not present at the time the alleged misconduct occurred.
- Unfounded - The incident did not occur or the employee investigated was not involved.
- Not Sustained - There is insufficient evidence to either prove or disprove the allegation.
- Exonerated - The incident occurred but was lawful and proper.
- Sustained - The allegation is supported by sufficient evidence to indicate the allegation is true.