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ITS Request

Wednesday, April 01, 2015

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The ITS Request system gives faculty, staff and students the option of entering requests online.

Instructions for Requesting Services & Online Help
You can now easily request services and online help, using the ITS Service Catalog. Entering your tickets through this new Service Catalog ensures expedited routing to the appropriate areas to process and resolve your request. 

With these upgrades, we have expanded the ITS Request System and the self-serve Knowledge Base to better serve the campus community. Our top priority is to improve your overall ITS experience.  This new and improved Request System includes ways for you to research a service, locate a knowledge base article, submit a ticket and much more! 

*Note: To participate in a focus group session dedicated to refining our IT Service Catalog, please contact Kara Farmer at frasek@uncw.edu.

We appreciate and welcome your feedback!