Associate Director of Scholarships & Financial Aid

Vacancy # 13E105
Position # 0218

UNCW invites applications for the position of Associate Director of Scholarships & Financial Aid. This position is a deputy director position, implementing and interpreting policy independently and in consultation with the Director of Scholarships & Financial Aid. This position has office-wide influence and responsibility for strategic planning, business process definition, and staff development. This staff person is an integral member of the management team and is expected to contribute to office decision making processes, provide honest and clear feedback on office policies and procedures, and be able to work cooperatively with the other members of the management team. The individual in this position also assumes leadership and decision making responsibility in any situation where the Director is unavailable.  The position has direct supervisory responsibility for the operation of and the staff in most of the office from the service area of the office to the support areas of the office that support the service area. The front office service area includes front counter and telephone reception. The back office support areas include counseling and scholarship staff, data management, and systems. Also reporting to the Associate Director are three Assistant Directors responsible for verifications, unofficial and official withdrawals (R2T4), veterans, athletics, and reporting.

Duties: Coordinate/conduct business process reviews, in conjunction with other stakeholder offices, to streamline processing and develop long-range plans for office automation with the goal to enhance the customer service experience and ensure compliance with University, State and Federal regulations; supervise all systems-related areas including maintenance and testing Ellucian Banner modules, minor PC support, Business Intelligence reporting development, and data reporting; develop policies and procedures which relate to the systems areas of the office; with the assistance of other staff members and outside offices, prepares requests and reports for the federal funds for Perkins Loan, SEOG, and CWSP, and Federal Direct Loans; coordinate and complete the FISAP report; assist Director with management of federal and institutionally-based funds; serve as liaison to other campus offices, including but not limited to the Admissions, Student Accounts, the Registrar,  and ITSD Services;  review and consult with staff that complete and respond to all surveys and data information requests for the Office of Scholarships & Financial Aid; participate in office policy and procedure analysis;  assist the office in outreach activities at secondary schools, community colleges, and university programs as well as professional organizations as required; serve on the core management team;  be responsible for training office staff on financial aid issues;  assist in the development of office policy and procedures and financial aid counseling;  and other duties as assigned. 

Minimum requirements include graduation from an appropriately accredited four year college or university and four years of experience in the administration of federal financial aid at a post-secondary institution of higher learning; or an equivalent combination of training and experience. A master's degree (preferably in business, higher education administration, student services, or other related field) is strongly desired. An understanding of the higher education student cycle from admission to graduation, FERPA, administration of federal financial aid and NC State grants, and document management is strongly preferred.

To receive priority consideration, please complete the online application process available on the Web at by June 30, 2013. Letters of application, curriculum vitae, and contact information for three professional references should be attached to the online application and not e-mailed or mailed. MS Word or Adobe PDF attachments are the only formats that can be accepted. For questions regarding the online application process, please contact Human Resources at 910.962.3160. Criminal background checks will be conducted on finalists prior to offers of employment.

The University of North Carolina Wilmington is committed to creating the most powerful learning experience possible for our students by providing them the best instruction and support by superior faculty and staff, as well as opportunities to celebrate the richness of diversity; an environment that prepares them to be global citizens; service learning that enriches academic coursework and impacts the region; an attractive, functional and safe campus environment; and resources from public and private support.

UNC Wilmington actively fosters a diverse and inclusive working and learning environment and is an equal-opportunity employer. Qualified men and women from all racial, ethnic or other minority groups are strongly encouraged to apply.

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