2017-2018 Academic Year Process
Thank you for taking the time and interest in becoming a Desk Receptionist at UNCW! Below you will find the following information about the Desk Receptionist Recruitment Process.
- Recruitment Process Timeline
- Application Requirements
- Position Description
- Qualifications & Requirements
- Selection Criteria
All candidates must attend one of the interest sessions in order to complete the application process:
Applications due by February 20th at 11:59pm.
- Monday, Jan 23 - 5:00 pm - Seahawk Crossing 3
- Wednesday, Jan. 25 - 7:00pm - Graham-Hewlett Classroom
- Tuesday, Jan. 31 - 6:00pm - Seahawk Crossing 3
- Thursday, Feb. 9 - 5:00 pm - Graham-Hewlett Classroom
Interviews By Invitation Only - April 8, 2017
A Desk Receptionist (DR) is a student staff member who works a minimum of eight hours a week (Monday - Sunday) at one of the residential area front desks. The DR is responsible for answering the front desk telephone, check-in and out visitors, answer resident questions and issuing supplies and equipment. By maintaining an awareness of residents and others entering and leaving the building, the DR is also responsible for providing security in the hall. The DR will ask residents to show a UNCW ID and may inspect bags/backpacks if there is probable reasoning. This is done for residents' safety and the safety of others living in the hall.
The Office of Housing and Residence Life places the following stipulations on those hired as Desk Receptionists:
- Have been a UNCW student AND lived on-campus at least one academic semester.
- In good academic standing at UNCW with at least a semester AND cumulative 2.40 grade point average during application process and employment.
- In good conduct standing with UNCW during application process and employment.
- Will follow all guidelines, procedures and policies stated in the DR manual including the two-week resignation process.
- Understand all significant time commitments require the prior approval of the Assistant Residence Coordinator and Assistant Director of Residence Life
- Attendance is required at all mandatory trainings (see below)
Desk Receptionists are required to participate in training throughout the year to make them more effective in this position. Upon hire, a complete list of dates will be provided, however typical training timeframes include:
- Spring Hire Meeting - April 2017
- Summer DR Training - August 2017
- Winter Training - 2018
- Official start date is DR Fall Training in August 2017.
- Hourly pay is minimum wage.
- Must work a minimum of eight hours and up to a maximum of 29 hours per week.
- International students have a maximum of 20 hours per week.
- RA's have a maximum of 8 hours per week.
The Office of Housing and Residence Life at UNC Wilmington employs a large staff of students as Desk Receptionists. Major areas of responsibility are safety, security, peer helping, policy enforcement, and administration. Please refer to the position description for detailed information.
Consideration for Selection
DR candidates are evaluated based off of submitted application materials and references. Candidates may then be invited to participate in a group interview process. Throughout the process candidates are evaluated based on demonstrated ability or potential skill in the following areas:
- High school, community, and UNCW Involvement.
- Customer service experience.
- Communication, leadership, teamwork, and academic achievement.
- Problem solving, analytical thinking, and organization.
- Administrative skills for the completion of paperwork and related details associated with residential front desk management.
The Office of Housing & Residence Life Non-Discrimination Statement
The University of North Carolina at Wilmington is committed to and will provide equal educational and employment opportunity for all persons regardless of race, sex, age, color, gender, national origin, ethnicity, creed, religion, disability, sexual orientation, political affiliation, marital status, veteran status or relationship to other university constituents - except where sex, age or ability represent bona fide educational or occupational qualifications or where marital status is a statutorily established eligibility criterion for state-funded employee benefit programs. Questions regarding program access may be directed to the Compliance Officer, UNCW Chancellor's Office, 910.962.3000, Fax 910.962.3483. UNCW residence halls allow all students the opportunity to become actively involved in campus life. The Office of Housing and Residence Life provides a variety of programs and activities in and around the residence halls to enhance students' total educational experience. All of the residence halls are accessible in that they have elevators and adapted restrooms. Further, entrances to all buildings are either ramp-accessible or located on the ground floor. The first floor of each residence hall has all the services that are available on higher-level floors to allow students with disabilities equal access to services. The Suites and University Apartments have some first-floor units that have been designed to accommodate students with disabilities. For further information, contact the Office of Housing and Residence Life at (910) 962-3241.