ENGAGE

212° Service Certificate

Do you consider yourself a front line service professional? Are you looking for ways to be more intentional and engaged in your mission and vision? With your supervisor’s approval, HR Learning & Talent Development can help! 

What is it?

This monthly 4-part series (2 hours each) equips service professionals with tools to enhance and sustain a service of excellence mindset that everyone around them will want to adopt. Each participant is required to purchase Mac Anderson's book 212° Degree Service from Simple Truths ($15).

Who should join?

If you are someone who already finds yourself directly in front of the customer--students, parents, staff, faculty, and community partners, this certificate program is right for you. It is encouraged, but not required, that you invite a colleague from your department to apply as well so that they can help you implement what you learn.

Why should I apply?

Inspired by the book 212° Service, there are a lot of reasons you should apply for this program. These include (but are not limited to):

  • Make Your Culture Your Brand
  • The Power of a First Impression
  • Your Customers Must Come Second
  • Understand the How of WOW

Click here for an informational postcard about this program that you can share!