05.118-Credit Card Merchant Services Policy
- Departmental Training (by Financial Systems and Cashiers. See "Training Information" below)
- Banner Finance Series:
Required: RCT 201 Deposit Receipting course
Credit Card Acceptance Committee
Mission and Purpose
UNCW desires to provide the convenience of credit card acceptance for its customers, both on and off campus. As business capabilities have been developed to provide products and services to the greater Wilmington community and to the global community as well, more of the University's customers have requested the convenience of credit card payment for those products and services.
The Credit Card Acceptance Committee is currently staffed by members of the following Departments: Controller's Office, Cashiers/Student Accounts, and Financial Systems. For a complete listing of UNCW employees and their responsibilities, please see Who Does What - CC
UNCW Policy and Procedures regarding Credit Card Acceptance
Please refer to the Official UNCW Policy and Procedures at:
If your Department provides a Service or a Product to non-UNCW customers, options regarding payment methods must be considered. Customers have generally paid by cash or check in the past, but accepting credit card payment is also available. Departments must apply for Credit Card Acceptance Capability, equipment may need to be acquired for Point of Sale (POS) terminal, web pages may need to be developed/updated, staff must be trained, etc.
- Step One is to complete the Credit Card Acceptance Questionnaire.
- Step Two is to submit the Request for Receipting Privileges as an intial request or as a revision adding Credit Card Acceptance using POS or Touchnet on the web.
The process of establishing credit card ccceptance can take 3-4 months with actions required by the requesting department, the Controller's Office, Financial Systems, and Cashiers' Office. This timeline is provided as an aid to assist the department in establishing this convenience for its customers. If there are any questions as to specific components, please refer to Who Does What - CC and contact the individual best suited to field your question(s).
Establishing credit card capability for a department follows a workflow which involves the Department itself, the Controller's Department, the Office of State Controller (and FIRST DATA), Financial Systems, and Cashiers' Office. Please refer to the FLOWCHART to gain a better understanding of this process, and contact Who Does What - CC with your specific question(s).
Training is provided by Cashiers' Office and Financial Systems once the Merchant Services/Touchnet capabilities are in place. The requesting department will be contacted by the Controller's Office and Financial Systems for setting up departmental training and testing.
|FORMS which must be in place:|
|For use as initial request or as a revision adding Credit Card Acceptance using POS or Touchnet on the web.|
|For use by all departments who are initiating or revising credit card acceptance|
Other Forms as needed
|Sent to Department Contact as necessary|