ARC Documentation and FAQs

What level of service can I expect for my ARC project?

The ARC staff is committed to doing all they can to provide the best possible service for your project. Please feel free to engage them if you have questions or problems before you get started or along the way.

For more details about the service level agreements created for each project, check out the "Service Level Agreement" section on the home page.

Is ARC a free service?

ITSD will provide a base physical or virtual base platform, backup services and data center housing. Individual projects that have large resource needs in disk space or processing power and/or require specialized software for which ARC or UNCW is not licensed may require funding assistance from the project liaison. Funding will be determined on a case-by-case basis and will be discussed between the the project liaison and ARC staff after a request for proposal is submitted.

I have an idea for a project, but I do not know if ARC is right for me. How can I find out?

When in doubt, ask. Send a project request to the ARC staff. They will contact you and discuss your project. It could be that something already exists that would be a good fit for what you want to do. Or your project may not fall under the scope of ARC. But you may be on the cusp of the next big thing, so send a request with some details and let's talk about it.

I am a student, but I want to use ARC. How can I get access?

Students can work on ARC projects, but only under the supervision of a faculty/staff advisor. If you have a project that you think is right for ARC, speak to a professor who would want to sponsor you and have them send a project request.

Can non-UNCW researchers access my project?

Yes. Based on the projects requirements, non-UNCW researchers can have access to ARC projects. In some cases, access may be along the lines of a password-protected website. In other cases where more direct access is needed, provisions can be setup to let off-campus researchers access the project's system(s) through a local account. Non-UNCW researchers will not be allowed to have a UNCW domain/e-mail account, however.

To access the system, users will need to either be on campus or access the campus network via the UNCW VPN.


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